Customer Success Management Leader (Smart Services)

Location: Virtual/remote; St Paul, Minnesota, with support for travel to in-person meetings, events, and training as needed

Annual base salary: $105,228.33–$168,700.00; incentive eligible, not sales commission eligible.

Company

hirify.global creates sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Build and lead a customer success management team supporting Trane Cloud digital trials across North America.
• Develop the team structure, engagement processes, tools, lifecycle metrics, and scalable operating model.
• Lead customer onboarding, platform adoption, ongoing engagement, support, and resolution of trial-related questions.
• Establish end-of-trial pathways for paid subscriptions, service agreements, repair support, local sales handoffs, and future re-engagement.
• Partner with sales, product, digital, service, and commercial teams to convert trial activity into recurring SaaS revenue and service growth.
• Identify organizational and change-management barriers, build alignment across regions, and support staffing and growth plans.

Requirements

• Bachelor’s degree or relevant industry experience required; MBA or equivalent preferred.
• 7+ years of combined experience in sales, marketing, P&L leadership, and/or product management.
• HVAC experience and knowledge of building systems operation, service, and selling required.
• Strong business acumen, quantitative and analytical skills, and ability to connect customer engagement with revenue generation.
• Excellent written and verbal communication, influence, negotiation, problem-solving, and cross-functional collaboration skills.
• Previous SaaS sales or customer success management leadership experience is highly preferred.

Culture & Benefits

• Remote work environment with virtual collaboration and time-management responsibilities.
• Health insurance and holistic wellness programs available from day one for employees and families.
• Family-building benefits including fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student debt support.