Senior KYC Investigator - Ongoing Due Diligence (Fintech)

Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States

Salary: $106,200–$132,800 USD for New York City, Los Angeles, Seattle, or the San Francisco Bay Area; $95,600–$119,500 USD for other US locations; $100,400–$125,500 CAD for Canadian employees.

Company

Mercury is a fintech platform providing banking services and financial workflows for startups through partner banks.

What you will do

• Lead the development and implementation of operational processes and procedures supporting BPO outsourcing and execution.
• Partner with Compliance, BSA, Product, Risk Strategy, and other teams to enhance the ongoing due diligence program.
• Refine and standardize desktop procedures for KYC workflows to improve efficiency, accuracy, and regulatory compliance.
• Support complex KYC refresh and related workflow cases, including customer escalations.
• Identify opportunities to reduce case volume through auto-clearing logic and process automation.
• Maintain and enhance dashboards tracking control performance, remediation status, and operational effectiveness.

Requirements

• 3–5 years of experience in KYC, risk investigations, AML, or sanctions.
• At least 2 years of experience building programs or processes.
• Strong understanding of financial services or other highly regulated environments.
• Experience managing customer-facing queues, excessive caseloads, and customer escalations.
• Experience with KYC verification software such as Alloy, MidDesk, or Socure.
• Ability to work independently in a high-risk environment and improve team, product, and process efficiency.

Culture & Benefits

• Collaborative and experienced Risk team.
• Total rewards include base salary, equity through stock options or RSUs, and benefits.
• Compensation is adjusted for experience, expertise, geographic location, and internal pay equity.
• Mercury is committed to diversity, belonging, equal employment opportunity, and reasonable recruitment accommodations.