Compliance Operations Agent (Fintech)

Location: Mexico; 100% remote. Rotating morning and afternoon shifts and weekend availability are required.

Salary: $25,000 MXN gross monthly, plus a performance bonus.

Company

hirify.global is a fintech company building an AI-powered WhatsApp remittance platform for Latin immigrants in the U.S., using AI, blockchain, and stablecoins for cross-border payments.

What you will do

• Perform identity verification and KYC reviews for new and existing users, authenticating documents and resolving identity mismatches.
• Monitor cross-border remittance transactions and investigate alerts involving OFAC sanctions, PEP lists, and internal watchlists.
• Conduct enhanced due diligence on high-risk customers and high-value transactions, including source-of-funds analysis.
• Handle Tier 3 escalations and complex customer situations while documenting interactions and coordinating with Risk, Governance, and Compliance teams.
• Share customer insights with Product and Engineering, participate in user research and product testing, and recommend data-backed solutions to operational gaps.
• Support U.S. Latin immigrant customers through chat in Spanish and English while meeting QA, FTR, and AHT targets.

Requirements

• 1–2 years of experience in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably in fintech, remittance, or banking.
• Understanding of regulatory requirements, remittance lifecycles, and associated risks.
• Ability to analyze complex datasets and identify fraudulent behavior patterns.
• Familiarity with identity verification vendors such as Persona or Sardine and transaction monitoring tools; proficiency with Excel or Google Sheets.
• Intermediate or advanced English, written and spoken, and ability to communicate in Spanish and English.
• Availability for rotating shifts, weekends, high-volume interactions, and operational peaks.

Culture & Benefits

• Fully remote work environment.
• Performance bonus and opportunities for professional growth.
• IMSS, Infonavit, and benefits required by Mexican law.
• Medical service.
• Unlimited Udemy licenses.