Repair Center Order Management Specialist

Location: Suwanee, Georgia, United States; onsite

Company

hirify.global USA develops and services consumer electronics, including televisions and repair-center operations.

What you will do

• Look up service order numbers in NSA and provide missing information to the warehouse.
• Acknowledge product receipt in the CRM and verify customer and service-order details.
• Review call-center instructions, communicate relevant updates to technicians, and document return-to-customer or inventory decisions.
• Print and distribute service orders and repair reports, update records in the CRM within two days, and process refund documentation when required.
• Process exchanges and coordinate technician parts requests, including ordering, tracking, receiving, labeling, and organizing parts.
• Maintain repair-status updates and open-order tracking in Excel.

Requirements

• Associate's degree or higher.
• 1–3 years of experience in operations, order management, supply chain, retail operations, or a similar hands-on role.
• Knowledge of SAP and CRM systems, with strong Excel skills.
• Ability to create reports, track open orders through on-time closure, and perform data analysis.
• Strong attention to detail, communication, time management, prioritization, and follow-up skills.
• Ability to work accurately in a high-volume, repetitive, and extensively manual work environment.

Culture & Benefits

• Fast-paced repair-center environment with extensive manual order-processing workflows.
• Equal opportunity workplace committed to preventing discrimination, harassment, and retaliation.
• Recruitment and development of qualified candidates from diverse backgrounds.