Seasonal Call Center Coordinator (Remote)

Location: Remote within the United States

Salary: $15–$17 per hour

Company

hirify.global provides benefits-related customer support and administrative services.

What you will do

• Deliver customer service through a remote call center while managing multiple client queues.
• Handle inbound and outbound calls and provide accurate information to employees.
• Monitor and update customer and employee schedules, including audit reviews.
• Update census engagement details for new hires and create outreach tickets according to client guidelines.
• Record outreach activities and collaborate with colleagues to maintain phone coverage.
• Expand administrative support activities to improve the customer experience.

Requirements

• High school diploma or equivalent.
• Exceptional verbal and written communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong organization, attention to detail, multitasking, analytical thinking, and problem-solving abilities.
• Ability to work efficiently from home with a reliable internet connection and maintain a professional, distraction-free environment.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.

Nice to have

• At least one year of customer service experience.
• Fluent Spanish bilingual communication skills.

Culture & Benefits

• People-first, collaborative work environment with a startup-oriented culture.
• Health, wellbeing, retirement, and other financial benefits for eligible employees.
• Paid time off and overtime pay for non-exempt employees.
• Learning and development programs.
• Reimbursement of job-related expenses and possible employee perks and discounts.