7 дней назад
Customer Operations Manager (CRM/CPQ)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Operations Manager (CRM/CPQ): Managing and improving quote-to-order workflows across CRM, CPQ, ERP, order management, service, and licensing systems with an accent on data analysis, reporting automation, governance, and operational efficiency. Focus on designing system changes and licensing mechanisms, migrating legacy tools, solving escalated workflow problems, and leading requirements, testing, training, and special projects.
Location: US, Austin Las Cimas; hybrid
Company
develops business software focused on data, AI, and cognitive ERP, helping companies connect people, processes, and technology across global supply chains.
What you will do
- Manage and improve the quote-to-order workflow across CRM, CPQ, order management, licensing, entitlement, ERP, and service systems.
- Analyze operational data, improve dashboards and reporting, define tracking metrics, and automate reports.
- Lead system changes, enhancements, new functionality, process improvements, and related projects.
- Gather requirements, design solutions, prepare business specifications, user stories, workflow diagrams, and project documentation.
- Develop test scripts, knowledge-base content, and prerecorded and live training programs.
- Partner with product development, IT, external partners, and leadership on system migrations, licensing models, and strategic initiatives.
Requirements
- Experience with CRM, including Salesforce; CPQ, including Salesforce CPQ or Apttus CPQ; ERP; service management, including ITSM or ServiceNow; and reporting systems.
- Experience with MS SQL scripting, project management tools such as JIRA or MS Project, business requirements, workflow documentation, and training delivery.
- Knowledge of reporting tools such as Crystal Reports, MS SSRS, or MS Power BI.
- Strong communication, presentation, customer service, analytical, organizational, time-management, and problem-solving skills.
- Knowledge of the quote-to-cash process and intermediate to advanced skills in Excel, PowerPoint, Word, Project, and Visio or similar tools.
- 5+ years of applicable experience, 3+ years of specialized or industry experience, and a bachelor's degree or equivalent experience.
Nice to have
- Experience with application documentation, video editing software, and licensing and entitlement systems.
Culture & Benefits
- Health and wellness benefits.
- Mentorship, continuing education, internal mobility, and career development opportunities.
- LinkedIn Learning licenses and a mentoring program.
- Education support programs that vary by geography.
- Inclusive global workplace with work-life balance policies and time off support.
- Global mobility support for international relocations and permanent residency processes.
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