RevOps Lead (AI)

Location: Remote from anywhere in South America

Company

hirify.global operates a housing marketplace focused on converting approved leads into housed members and supporting member retention.

What you will do

• Optimize conversion across AI-driven and human phone calls by refining scripts, follow-up cadence, and objection handling.
• Coach agents and test outreach approaches that improve member conversion.
• Define hand-offs between AI callers, human agents, and Lifecycle.
• Build and maintain end-to-end demand-funnel dashboards in Hex, covering lead, approval, booking, and move-in stages.
• Partner with Member Success on churn-risk outreach, retention offers, and transfer campaigns.
• Improve lead routing, CRM hygiene, experiment instrumentation, and cross-functional SLAs.

Requirements

• 5+ years of experience in revenue operations, sales operations, growth operations, or funnel analytics.
• Daily practical use of AI for reporting, call analysis, script testing, and outreach scaling.
• Fluency in SQL or a BI tool such as Hex, Mode, or Looker.
• Experience with lead routing, calling operations, script and cadence testing, and agent coaching.
• Ability to coordinate multiple channels and connect operational work to conversion, velocity, and cost.
• Excellent English communication skills required for daily work with US-based teams and partners.

Nice to have

• Experience in marketplaces, proptech, real estate, subscription businesses, or two-sided consumer platforms.
• Experience building a RevOps or sales-operations function from scratch, including instrumentation and cross-team SLAs.

Culture & Benefits

• Remote contract role based in South America.
• Work across Marketing, Lifecycle, Member Acquisition, and Member Success.
• Opportunity to expand from conversion and outreach into the broader Demand Growth function.

Hiring process

• PeopleOps application review followed by a 30-minute video call.
• 45-minute video interview with the VP of Member Growth, if selected.
• Final one-hour panel interview including a campaign exercise, followed by contract if selected.