Technical Support Specialist (Life Sciences)

Location: Hybrid in Charlotte, North Carolina, United States; at least 3 days per week in the office. Occasional travel to customer sites, annual Service meetings, and training seminars may be required.

Company

hirify.global provides separation, purification, and intelligent workflow solutions for drug discovery, development, analytical testing, and other life science applications.

What you will do

• Provide technical support by phone and email for hirify.global products and services to customers, Field Service, and Sales teams.
• Create and manage customer case reports, documenting issues, support actions, and repair activities in the service information system.
• Own customer cases through timely resolution and determine when on-site service is needed.
• Assign work orders to Field Service Engineers and provide real-time technical and logistical support during demonstrations and repairs.
• Support the Charlotte Repair Depot and Applications Labs with equipment repairs, demo quality control, and laboratory assistance.
• Create billable work orders, coordinate purchase orders and service documentation, and support forecasting of billable service activities.

Requirements

• Associate degree in Electrical, Mechanical, Engineering, or a related technical field.
• Strong organizational, technical, communication, and customer service skills.
• 1–2 years of experience with laboratory, biotechnical, or analytical instrumentation is highly desirable.
• Ability to lift up to 50 pounds, stand for extended periods, and safely handle hazardous materials.
• Ability to work from the Charlotte office at least 3 days per week and travel to local customer sites when required.

Nice to have

• Experience with Salesforce, ServiceMax, Dynamics 365, or another service reporting system.

Culture & Benefits

• Customer-focused technical service environment supporting life science and human health applications.
• Hybrid work arrangement based at the Charlotte headquarters.
• Opportunities to attend service meetings and technical training seminars.
• Collaboration with Field Service Engineers, Sales Representatives, Applications Specialists, Service Coordinators, and Subject Matter Experts.