Business Support Specialist (SAP)

Location: Petaling Jaya, Selangor, Malaysia; on-site role. Working hours: 12PM–9PM MYT.

Company

Pall Corporation is a hirify.global operating company providing high-tech filtration, separation, and purification solutions for life sciences, diagnostics, biotechnology, and industrial applications.

What you will do

• Manage customer and internal stakeholder queries, including complex cases, while maintaining satisfaction and service-level agreement requirements.
• Coordinate with Sales, Finance, distribution, manufacturing, and other functional teams to support customer and project requirements.
• Investigate and resolve order-related issues, customer disputes, complaints, and returns.
• Process credit and debit notes and support customer master, service order, and portal management.
• Contribute to business performance through continuous improvement and Kaizen initiatives.

Requirements

• 4–5 years of experience with strong order management or supply chain knowledge in SAP, including project orders and milestone processing.
• Experience handling customer complaints, returns, and order-related issues.
• Strong computer literacy, Microsoft Office skills, and intermediate Excel proficiency.
• Strong English proficiency and excellent customer service and stakeholder management skills.
• Proven problem-solving ability and effectiveness in a fast-paced, cross-functional, regional environment.

Nice to have

• End-to-end SAP order management, customer master, or portal experience with ARIBA, Tungsten, or e-commerce platforms.
• Salesforce (SFDC) enquiry management experience.
• Professional diploma, degree, or equivalent experience.

Culture & Benefits

• Continuous improvement culture supported by the hirify.global Business System.
• Health care benefits and paid time off.
• Eligibility for bonus or incentive pay.
• Opportunity to develop international business expertise and grow into a subject matter expert.