Patient Service Representative I - Full-Time, Day Shift

Location: Onsite at Lowell General Hospital, 10 Research Place, Chelmsford, MA. Full-time day shift, Monday through Friday, 8:00 AM–4:30 PM. Three weeks of full-time day-shift training are required.

Pay range: $20.12–$25.15 per hour, based on full-time equivalent.

Company

hirify.global operates the Lowell General Hospital setting where patient access and revenue cycle services are performed.

What you will do

• Complete pre-registration for inpatients and outpatients by collecting demographic, financial, clinical, and insurance information.
• Verify insurance eligibility, benefits, plan codes, referrals, authorizations, pre-certifications, and required notifications.
• Explain patient financial liabilities and collect, post, and document payments in the registration system.
• Obtain treatment consents and explain signature requirements to patients and representatives.
• Provide courteous service while coordinating with patients, physicians, nursing units, office staff, and insurance companies.
• Maintain confidential financial and health information in accordance with hospital policy and HIPAA requirements.

Requirements

• High school diploma or equivalent.
• Computer literacy, accurate data entry, and the ability to learn electronic health record and patient registration applications.
• Strong customer service, interpersonal, telephone, organizational, and attention-to-detail skills.
• Knowledge of private insurance, Medicare, Medicaid, medical terminology, and patient registration systems.
• Ability to work onsite in Chelmsford, Massachusetts, during the stated full-time day shift.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Compensation is determined based on experience, certifications, education, skills, and internal equity.
• Total Rewards package supports health, financial security, and career growth.
• Work includes frequent interaction with patients and clinical and administrative staff in a hands-on hospital environment.