Patient Representative I

Location: Brookline, Massachusetts, United States; remote work with occasional onsite attendance

Salary: $41,200–$46,500 per year

Company

hirify.global provides cancer and HIV/AIDS research, education, and patient care in Boston and surrounding communities.

What you will do

• Serve as the first point of contact for patients and referring providers through telephone triage and customer service.
• Answer general questions and resolve requests in real time whenever possible.
• Route complex issues or detailed messages to the appropriate disease center team.
• Provide administrative coordination and support for multiple disease-specific programs.
• Recognize emergencies and respond according to standard operating procedures.
• Collaborate with disease center teams to maintain coverage, task management, quality care, and compliance.

Requirements

• High school diploma or GED.
• Excellent communication, organization, time management, customer service, and phone etiquette skills.
• Strong attention to detail, multitasking, and on-the-spot problem-solving abilities.
• PC proficiency and the ability to learn new software quickly.
• Ability to work effectively as part of a team and learn information across multiple disease-specific programs.
• Patient contact is required, primarily by phone and occasionally in person, in writing, or through a patient portal.

Nice to have

• Bachelor’s degree.
• Administrative, customer service, call center, or phone service experience.
• Knowledge of medical terminology.

Culture & Benefits

• Work in an inclusive, diverse, and equitable healthcare and research environment.
• Support compassionate and comprehensive care for patients and families.
• Collaborate with clinicians, staff, disease centers, and Harvard Medical School-affiliated partners.
• Contribute to cancer research, patient care, and public health programs.