Patient Representative

Location: 10 Brookline Place, Brookline, MA 02445, United States; remote work with occasional onsite attendance

Salary: $41,200–$46,500 per year

Company

hirify.global conducts cancer research, provides patient care, educates physician-researchers, and supports public health initiatives.

What you will do

• Serve as the first point of contact for patients and referring providers.
• Triage calls, resolve questions in real time, and route complex issues to the appropriate disease center team.
• Provide administrative coordination and support for patient care across multiple disease-specific programs.
• Recognize emergencies and respond according to standard operating procedures.
• Provide institute, disease, and program information within the scope of authority.
• Collaborate with disease center teams to maintain coverage, task management, quality, and compliance.

Requirements

• High school diploma or GED required; a bachelor’s degree is preferred.
• Strong communication, organization, time management, customer service, and phone etiquette skills.
• Ability to multitask, solve problems in real time, work independently, and contribute to a team.
• PC proficiency and ability to learn new software quickly.
• Administrative, customer service, call center, or phone service experience is preferred.
• Patient contact is required, primarily by phone, with occasional in-person, written, or patient portal communication.

Nice to have

• Bachelor’s degree.
• Knowledge of medical terminology.
• Administrative or customer service experience in a call center or phone service setting.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work supporting cancer research, clinical care, education, and public health.
• Full-time position with remote work and occasional onsite attendance.
• Quality, safety, compliance, collaboration, and patient experience are central to the role.