Content Admin (AI)

Location: US-Remote

Salary: $65,000–$85,000 for Remote, Standard; $68,000–$89,000 for Remote, Premium; $75,000–$98,000 in New York City. Equity offered.

Company

hirify.global provides on-demand pay and financial wellness tools to employers and their employees.

What you will do

• Create and maintain user-facing FAQs for core products and international launches.
• Develop internal knowledge base articles, agent scripts, talk tracks, and operational communications.
• Design and maintain AI-assisted content workflows in Zendesk, including human QA loops, documentation, automated verification, and performance monitoring.
• Partner with Legal, Studio, Product, Engineering, Support, and Learning and Development stakeholders on content planning and editorial reviews.
• Ensure content follows the brand voice and supports diverse user personas.
• Track project timelines and deliver content in line with product launches and team deadlines.

Requirements

• 2+ years of experience in technical copywriting, content management, or instructional design in a fast-paced technology environment.
• Strong editorial skills and the ability to simplify complex technical processes into clear documentation.
• Experience with AI-assisted content workflows, prompt design, output QA, and automation tools.
• High proficiency with Google Workspace and experience collaborating with cross-functional stakeholders.
• Bachelor’s degree in Communications, English, Technical Writing, or a related field, or equivalent practical experience.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Nice to have

• Zendesk knowledge base experience.
• Zendesk administration experience.

Culture & Benefits

• Remote work in the United States.
• Health, vision, and dental coverage.
• Equity ownership opportunity.
• Life, AD&D, short-term, and long-term disability coverage.
• Unlimited PTO, 401(k) with company match, Employee Assistance Program, and Employee Resource Groups.
• Company outings and events in an inclusive, collaborative, and transparent work environment.