Sales Service Representative (Debt Settlement)

Location: South Korea; remote. Working hours: U.S. business hours.

Company

hirify.global is hiring for a client seeking a customer-focused sales and support representative for debt settlement and debt consolidation services.

What you will do

• Answer inbound calls and inquiries from prospective clients interested in debt settlement and debt consolidation.
• Understand clients’ financial situations, explain available programs, and guide qualified prospects through next steps.
• Follow up with leads, conduct outbound and cold calls when needed, and re-engage prospects throughout the sales process.
• Maintain accurate CRM records, communication histories, lead statuses, and follow-up schedules.
• Handle sensitive financial information confidentially and professionally.
• Collaborate with sales and customer service teams to improve customer experience and sales effectiveness.

Requirements

• Previous experience in sales, customer service, call center, or another client-facing role.
• Fluent English and Korean communication skills, both verbal and written.
• Professional phone presence, active listening, empathy, and relationship-building skills.
• Strong organization and time-management skills, with the ability to work independently and collaboratively.
• Experience with CRM systems or customer management software and willingness to learn new communication platforms.
• Ability to work during U.S. business hours.

Nice to have

• Experience in financial services, debt settlement, debt consolidation, lending, or related industries.
• Inbound sales, high-volume customer service, or lead conversion experience.
• Familiarity with financial-services compliance requirements and structured sales pipelines.

Culture & Benefits

• Fully remote work environment.
• Competitive base salary and performance-based incentives.
• Comprehensive training and ongoing support.
• Positive and collaborative team environment.
• Career growth and advancement opportunities in sales and customer service.

Hiring process

• Initial application followed by a required Spark Hire one-way video interview.
• Initial screening with hirify.global and a client interview.
• Offer and onboarding.