Customer Care Specialist (Insurance)

Location: Remote - Illinois

Salary: $17.50 per hour plus commission; merit eligible.

Company

Brown & Brown provides insurance products and services through its One80 Intermediaries business.

What you will do

• Notify members about premiums due and send reminder and lapse letters through the system.
• Make at least 50 outbound calls per day and work assigned unpaid-account tasks.
• Assist members with payments and recurring payment setup through the payment line.
• Manage expiring credit card and failed EFT payment tasks.
• Review retention reports and help maintain bill counts and policy premiums.
• Refer members interested in new policies or term products to the sales department.

Requirements

• High school diploma or GED.
• At least 2 years of customer service and/or sales experience, preferably in insurance.
• Proficient PC skills and the ability to learn new software programs.
• Active Illinois insurance license, or the ability to obtain one within 90 days of hire.
• Self-motivation and the ability to meet performance goals.

Culture & Benefits

• Merit eligibility and commission opportunities.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.
• Meritocratic culture focused on initiative and customer outcomes.