Licensed Branch Customer Service & Sales Rep (Insurance)

Location: Wake Forest, NC (On-site); Monday–Friday, 8:30am–6:00pm ET, with one rotating Saturday per month from 9:00am–1:00pm.

Starting pay: $23.00–$25.50 per hour, based on experience.

Company

AAA The Auto Club Group provides membership, travel, insurance, financial services, and roadside assistance to members and customers across 14 states and two U.S. territories.

What you will do

• Respond to insurance inquiries, explain product features, resolve complaints, and provide customer-focused member support.
• Service insurance policies and process applications, renewals, amendments, endorsements, transfers, coverage changes, and new business.
• Prepare quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell and referral opportunities.
• Process insurance and membership payments, handle reinstatements and cancellations, and conduct retention and promotional calls.
• Maintain accurate member records, filing systems, and agency documentation using insurance and membership systems.
• Support office events, community activities, and team service initiatives.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license required.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Ability to complete Customer Service, Insurance, and Membership training within six months of hire.
• Customer service, communication, insurance servicing, sales support, payment processing, and basic mathematical skills.
• Ability to work independently and in a team, perform outbound calls, and work irregular hours including weekends, holidays, and community events.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and Employee Assistance Program options.
• Company-paid basic life insurance plus supplemental life, disability, critical illness, accident, and pet insurance options.
• 401(k) with company matching and additional company contributions, subject to eligibility and vesting rules.
• Paid time off, paid holidays, mental health and floating holidays, volunteer day, and paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and roadside assistance and travel discounts.