Technical Service Manager (Medical Devices)

Location: hirify.global Technical Service Office on New Phetchaburi Road in Bangkok, Thailand. The role covers Thailand field and depot locations, with regular Monday–Friday working hours from 8:00 to 17:00 and approximately 10% travel.

Company

hirify.global develops vital organ therapy solutions, including dialysis products, digital solutions, and advanced medical services.

What you will do

• Lead technical service operations for APD and CRRT renal therapy machines.
• Set priorities, ensure compliance with procedures, and provide technicians with the training, tools, and processes required for effective service delivery.
• Manage new product releases, serviceability assessments, training requirements, equipment, spare parts, manuals, and field actions.
• Build relationships with commercial leaders and customers while supporting medical equipment sales and resolving equipment-related issues.
• Develop service strategies, standardize field and depot repair processes, manage budgets and forecasts, and monitor operational, quality, compliance, spare-parts, and customer-satisfaction KPIs.
• Coach, develop, attract, and retain service employees while leading organizational change and continuous improvement.

Requirements

• Bachelor’s degree in Biomedical, Electrical, Mechatronics Engineering, or a related field; a Master’s degree is preferred.
• At least 10 years of management experience in international medical device companies, including at least 5 years in a leadership or senior management role.
• Ability to establish performance standards, communicate a clear vision, and align staff performance with organizational goals.
• Strong customer relationship-building, collaboration, coaching, and staff development skills.
• Business-level English communication skills are required for reporting to an expatriate Director based in Australia.

Culture & Benefits

• Telephone allowance.
• Provident fund and group health insurance.
• Fixed and variable bonuses.
• Flexible benefits through the My Wellness program.
• Annual leave.