KYC Investigator - Ongoing Due Diligence (Fintech)

Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States

Salary: $85,500–$96,200 USD for employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area; $77,000–$86,600 USD for other US employees; $80,800–$90,900 CAD for Canadian employees.

Company

Mercury provides banking services and financial workflows for fintech startups.

What you will do

• Conduct KYC refresh and enhanced due diligence reviews for existing accounts.
• Identify trends and themes that can reduce unnecessary review volumes.
• Support BPO partners with escalations related to CIP, CDD, and EDD reviews.
• Communicate effectively with stakeholders and customers.
• Document the rationale for maintaining or exiting customer accounts after review.
• Escalate potential issues or concerns to management and maintain accurate review records.

Requirements

• Background in risk, banking, compliance, AML, fraud, or regulatory work.
• Strong understanding of regulatory requirements.
• Ability to work efficiently and independently in a fast-paced, queue-based environment.
• Strong attention to detail, critical thinking, problem-solving, and written communication skills.
• Ability to prioritize work and maintain an organized inbox and review queue.

Culture & Benefits

• Employment package includes base salary, equity through stock options or RSUs, and benefits.
• Commitment to diversity, belonging, equal employment opportunity, and reasonable accommodations throughout the recruitment process.
• Compensation considers experience, expertise, geographic location, and internal pay equity.