Senior Manager, ERP Application Support (Distribution)

Location: Westerville, Ohio, USA

Salary: $130,000–$145,000 annually, with potential bonus and stock eligibility.

Company

hirify.global develops cloud ERP solutions for small and midsized businesses, combining industry-specific workflows, flexible deployment, and partner-driven services.

What you will do

• Lead a multi-team ERP Application Support organization across products, regions, customer segments, or coverage models.
• Translate Customer Support strategy into operating plans, measurable objectives, resource priorities, and execution roadmaps.
• Lead through managers and other senior support leaders while developing talent, succession plans, and management consistency.
• Own service performance across response and follow-up service levels, backlog health, resolution time, escalations, customer satisfaction, productivity, and coverage resilience.
• Provide executive oversight for critical customer escalations and major service incidents, including communications, recovery plans, and post-incident accountability.
• Partner with Product, Engineering, Quality Assurance, Cloud Operations, Professional Services, Customer Success, Sales, and Partners to improve supportability and customer outcomes.

Requirements

• Eight or more years supporting, implementing, consulting on, or operating ERP, SaaS, accounting, or other complex enterprise business applications.
• Five or more years of progressive people-management experience in technical support, customer support, consulting, customer success, managed services, or a related environment.
• Experience leading multiple teams or a large, complex support function; managing managers or developing first-line leaders is strongly preferred.
• Strong understanding of ERP business processes, accounting or operational workflows, integrations, data, cloud services, and business-critical application issues.
• Demonstrated experience with critical escalations, major incidents, cross-functional problem solving, executive communications, workforce planning, succession, and change leadership.
• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Accounting, Finance, Business, or a related field, or equivalent practical experience.

Culture & Benefits

• Collaborative, high-energy culture focused on work-life balance, efficiency, simplicity, and customer service.
• Professional and financial growth opportunities.
• US-based employees may receive medical, dental, and vision insurance, disability and life insurance, a 401(k) plan with company match, and paid time off.
• Additional rewards may include an annual bonus and stock based on individual performance.