Sr. Associate Customer Service (SAP/O2C)

Location: Casablanca, Morocco; hybrid work arrangement

Company

hirify.global is a pharmaceutical company.

What you will do

• Own end-to-end Customer Service and Order-to-Cash operations, including tender and institutional customer flows.
• Coordinate Supply, Planning, Finance/GBS, Quality, Regulatory, Logistics, Commercial, Medical, and Category stakeholders.
• Identify and mitigate availability, tender, pricing, payment, quality, and regulatory risks.
• Lead or co-lead process redesign, tender management, digital, system, compliance, and service improvement projects.
• Monitor service KPIs, analyze trends, and drive corrective and preventive actions.
• Support audits and governance forums while providing subject-matter expertise, mentoring, and business continuity support.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, Life Sciences, or an equivalent field.
• 3–5+ years of progressively responsible experience in Customer Service, Order Management, Order-to-Cash, or Supply Chain within a pharmaceutical or highly regulated industry.
• Strong knowledge of SAP or other ERP systems and end-to-end O2C processes, including order types, pricing, credit management, invoicing, and returns.
• Experience managing complex orders involving tenders and institutional customers.
• Knowledge of O2C internal controls, export regulations, cGMP, SOX principles, and compliance requirements.
• Strong analytical, cross-functional coordination, Microsoft Office, advanced Excel, and PowerPoint skills.

Nice to have

• Experience leading cross-functional process optimization, digital tools, or tender framework projects.
• Exposure to audits, compliance remediation, governance forums, SOP development, standardization, or change management.
• Advanced knowledge of tender management, pricing execution, and contractual obligations.
• Strong communication skills in English and French; additional languages are an advantage.

Culture & Benefits

• Hybrid work arrangement.
• Work in a complex, regulated pharmaceutical environment.
• Opportunity to influence Customer Service and O2C transformation and continuous improvement.
• Equal employment opportunity employer.