Relationship Associate Senior - PBB

Location: In office at 1315 Lincoln Boulevard, Santa Monica, California, US 90401

Salary: $18.39–$27.62 per hour

Company

hirify.global is a financial services company and a subsidiary of Royal Bank of Canada, serving clients, colleagues, and communities through banking products and relationship-focused service.

What you will do

• Provide daily client service, handle branch transactions, and respond accurately and promptly to client inquiries.
• Execute cashiering and cash-handling activities while maintaining branch operational integrity.
• Open and maintain accounts, process service requests, profile clients, and identify cross-selling opportunities.
• Support sales colleagues and business partners in building, maintaining, and growing client relationships.
• Recommend appropriate banking products and services to support client retention and branch profitability.
• Follow bank policies, credit and operational procedures, risk controls, and regulatory requirements.

Requirements

• At least 1 year of cross-selling experience.
• At least 2 years of customer service experience.
• At least 2 years of cash-handling experience.
• At least 2 years of basic computer experience with Microsoft Word, Excel, and Outlook.
• Knowledge of bank operations, products, policies, procedures, and regulatory compliance.
• Strong interpersonal, verbal, written communication, organization, prioritization, and problem-solving skills.

Culture & Benefits

• Medical, dental, and vision coverage available from the first day of the month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Specialized health and family planning benefits, including fertility support and condition-specific programs.
• Career mobility support and colleague resource groups.