Bilingual Customer Support Representative (Italian/English)

Location: Permanent work from home. Schedule: Monday to Friday, 6:00 AM to 3:00 PM US Mountain Time, with two paid 15-minute breaks and one unpaid 1-hour lunch; 40 work hours per week. The schedule may change upon hiring.

Hourly pay rate established based on performance during the application process.

Company

hirify.global provides remote independent-contractor roles supporting client operations.

What you will do

• Handle inbound and outbound customer contacts by phone, email, and live chat.
• Respond to account, membership, and order inquiries.
• Support customer retention when members want to cancel.
• Turn challenging customer situations into positive support experiences.
• Document customer interactions accurately in project systems.

Requirements

• Fluent Italian and English, with strong soft skills and a positive, upbeat communication style.
• Ability to manage back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• Windows-based PC compatible with Five9, running Windows 10 or 11; MacBooks are not accepted.
• Verified static IP or a confirmed path to obtaining one.
• USB-connected headset, dual monitors, and reliable hardware capable of running a virtual desktop.
• Video introduction saved in Google Drive.

Nice to have

• Previous sales or customer-retention experience.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent-contractor engagement.
• Two paid 15-minute breaks and one unpaid 1-hour lunch during the scheduled workday.
• Health insurance coverage for eligible locations.
• Immediate hiring process.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Applications with all technical and application requirements completed receive priority review.
• Pay rate is determined based on application performance.