Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

Location: Remote from within Bulgaria. Fixed 8-hour shifts, 5 days per week, Monday to Sunday between 07:00 and 20:00. A valid EU work permit is required.

Company

hirify.global provides international customer service operations for global brands in a multicultural environment.

What you will do

• Support users of a leading music streaming and podcast platform.
• Resolve customer questions and issues through email and messaging channels.
• Explain solutions clearly and professionally in written communication.
• Apply a customer-focused and problem-solving approach while maintaining accuracy.

Requirements

• Excellent Italian and English skills, written and verbal.
• Fast and accurate typing skills.
• Strong attention to detail.
• Ability to explain solutions clearly and professionally.
• Customer-focused attitude and problem-solving mindset.
• Valid EU work permit.

Nice to have

• Previous customer support experience.

Culture & Benefits

• Work from home within Bulgaria on a fixed schedule with no shift rotation.
• Fully paid training.
• Fixed base salary with performance-based bonuses.
• Food vouchers, additional health insurance, and a Multisport card.
• Employee assistance, internal learning platforms, continuous development, and career growth opportunities.
• Referral bonus program.