Cloud Operations Analyst (Azure)

Location: Onsite five days a week in Chicago, Peoria, or Irving, United States; up to 0–25% travel required. Relocation assistance is not available.

Salary: $97,530–$146,290 per year

Company

hirify.global’s Cat Digital organization builds digital and technology solutions using connected-asset data, advanced analytics, telematics, and AI.

What you will do

• Own incident tickets from initial triage through resolution and closure.
• Diagnose production issues affecting Azure services and Helios cloud APIs with engineering, platform, product, and operations teams.
• Lead or contribute to root cause analysis and track follow-up actions.
• Maintain platform reliability through monitoring, alerting, security, and operational best practices.
• Develop actionable runbooks and runbooks-as-code, and lead knowledge-transfer sessions for support teams.
• Drive reliability, stability, and operational-readiness improvements across cloud platforms.

Requirements

• Strong understanding of cloud-hosted applications, APIs, monitoring, alerting, and runbooks.
• Experience troubleshooting access, session-management, application, platform, and integration issues in customer-facing production environments.
• Experience with on-call support, end-to-end incident response, ServiceNow, enterprise ITSM, root cause analysis, and continuous improvement.
• Hands-on experience with Azure Application Insights, Log Analytics/KQL, Azure Monitor, and observability platforms such as Apigee, Kibana, AppDynamics, or ThousandEyes.
• Strong communication skills and the ability to coordinate technical resolution across multiple teams.

Nice to have

• Python or PowerShell scripting for automation and runbooks-as-code.
• API testing and REST integration experience with Bruno, Postman, or curl.
• Experience with AI and automation tooling, identity platforms, multi-region cloud services, source-code and CI/CD troubleshooting, and release or rollback processes.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off, holidays, and volunteer time.
• 401(k), HSA, and FSA plans.
• Disability, life insurance, parental leave, and adoption benefits.
• Career development, tuition reimbursement, incentive bonus, employee assistance, and voluntary benefits.