Pre-Sales Engineer (UCaaS)

Location: Remote from Italy; travel is required as needed for customer and partner meetings, onsite presentations, industry events, and other customer-facing activities.

Salary: €50,000–€65,000 gross per year, including variable commissions.

Company

hirify.global provides secure, web-based, AI-powered Unified Communications and Collaboration as a Service solutions through a global partner ecosystem.

What you will do

• Lead the technical side of the sales cycle with Sales, partners, and customers.
• Understand business and technical challenges and recommend suitable UC&C solutions.
• Deliver tailored product demonstrations and presentations to technical and business audiences.
• Design and support solutions covering system architecture, security, APIs, integrations, network architecture, and Contact Centre requirements.
• Support RFPs, tenders, Proof of Concept installations, customer training, and partner enablement.
• Address technical objections, manage multiple opportunities, and provide market feedback for product development.

Requirements

• Proven B2B pre-sales or Sales Engineering experience in UCaaS, Contact Centre, telecommunications, or a related technology environment.
• Strong understanding of UC&C and telecommunications technologies, APIs, integrations, network architecture, and solution design.
• Technical sales and commercial skills, including the ability to communicate complex technology as clear business value.
• Experience with solution design, product demonstrations, RFPs, tenders, or POCs.
• Excellent communication, presentation, organisational, and time-management skills.
• Ability to manage multiple priorities, work collaboratively, and travel as required.

Culture & Benefits

• Remote-first work in an international team spanning multiple regions and nationalities.
• Supportive, autonomous, and results-driven working environment.
• Generous time off and country-specific benefits.
• Mac and other high-quality work equipment.
• Career development programs and industry events.
• Employment facilitated through Remote.com as an Employer of Record.

Hiring process

• Initial screening with the Talent Team.
• Role-specific interview with the prospective manager.
• Final business-case presentation interview with leadership.