Senior Manager, Sales Support - EMEA

Location: Remote from Germany or the UK

Company

hirify.global is a Norwegian global technology company that uses advanced software and robotic automation to orchestrate order fulfillment.

What you will do

• Lead, coach, and develop the EMEA Sales Support team.
• Own service performance and ensure consistent support from purchase-order intake through booking and execution.
• Improve workflows, ownership, handoffs, knowledge management, and self-service across the sales support operation.
• Use data to identify recurring issues and improve SLAs, quality, backlog, cycle time, and operational KPIs.
• Partner with Sales, Finance, Operations, Supply Chain, IT, and other functions to improve the end-to-end experience.
• Translate operational needs into requirements and test, adopt, and scale practical AI and automation solutions.

Requirements

• 5+ years of relevant experience in Sales Support, Commercial Operations, Order Management, Customer Operations, Sales Operations, or a similar environment.
• 3+ years of direct people-management experience with success in coaching and improving team performance.
• Experience leading teams in complex, high-scale, or global commercial organizations.
• Experience improving operational processes, managing service performance, and using operational KPIs.
• Practical knowledge of AI, automation, agentic workflows, and modern digital tools, plus experience with CRM, ERP, case-management, workflow, or BI platforms.
• Strong English skills required; additional European languages are advantageous.

Nice to have

• Salesforce experience.
• Additional European languages.

Culture & Benefits

• Collaborative and inclusive culture that values diverse perspectives.
• One hour of paid exercise time per week.
• Health insurance and a generous pension plan.
• Structured onboarding and career opportunities within a growing Norwegian multinational.
• Creative, safe, and international work environment.