Service Delivery Manager (Digital Commerce)

Location: Årstaängsvägen, Stockholm, Sweden

Company

H&M Group is a global fashion company operating strong fashion brands and ventures, focused on affordable design, sustainability, and inclusive customer experiences.

What you will do

• Maintain and communicate an end-to-end technical view across digital transaction customer journeys.
• Identify integration breakpoints, cross-component risks, architectural drift, technical debt, and customer-impacting gaps.
• Coordinate dependencies, integration sequencing, API contract discipline, and vendor alignment across product teams.
• Support end-to-end go-live readiness, testing, deployment coordination, and operational preparedness for multi-component releases.
• Promote consistent observability, traceability, resilience, and error handling across the full customer journey.
• Support incident analysis and provide the Area Tech Manager with risk visibility, escalation points, and recommendations.

Requirements

• Experience in complex digital, ecommerce, platform, or transaction-heavy technology environments.
• Experience coordinating technical delivery, integration readiness, or operational readiness across multiple teams.
• Strong understanding of microservices, APIs, distributed systems, integration patterns, and cloud-based architectures.
• Knowledge of observability, monitoring, tracing, error handling, resilience, and production stability.
• Ability to identify cross-team dependencies and translate technical risks into actionable insights for senior stakeholders.
• Strong communication and stakeholder management skills, with experience collaborating with technical and product leadership.

Culture & Benefits

• Flexible ways of working within a collaborative and inclusive organization.
• Professional growth opportunities across a global organization.
• Work on business-critical enterprise platforms with global engineering teams.
• Exposure to modern cloud, integration, and AI-driven engineering practices.