Manager, Payment Center (Insurance)

Location: Addison, Texas, United States; onsite work required four days per week on Monday through Thursday.

Salary: $75,000–$110,000 USD per year.

Company

hirify.global is an insurance company providing life insurance and annuity products, with a mission focused on financial stability and community impact.

What you will do

• Lead staffing, training, employee development, goal setting, and performance management for the Payment Center.
• Build productivity and quality metrics, provide coaching, and implement continuous improvement initiatives.
• Oversee timely and accurate payment posting, accounting on customer policies, and processing of customer requests.
• Maintain compliance with audit, fraud prevention, financial, and regulatory standards.
• Resolve high-priority customer and agent inquiries and collaborate with Treasury, Product, Hedging, Commissions, and other internal teams.
• Present to agencies and make decisions during complex escalation resolutions.

Requirements

• Bachelor’s degree and 8 or more years of related experience, an advanced degree and 5 or more years of related experience, or 12 or more years of equivalent work experience.
• Experience leading high-performing teams, developing direct reports, and communicating vision, goals, and priorities.
• Strong customer focus, problem-solving, critical thinking, communication, and stakeholder-influencing skills.
• Ability to work under pressure, exercise sound judgment, and manage time and follow-through effectively.
• Ability to successfully pass a background check.
• Visa sponsorship is not available for this position.

Nice to have

• Experience in the life insurance and annuity industry.
• Banking or accounting experience.
• Experience leading payment processing, cash application, or financial operations teams.
• Bachelor’s degree in a related field.

Culture & Benefits

• Collaborative environment with opportunities for professional growth.
• Benefits begin on the first day and can be customized to individual and family needs.
• Benefits may include medical, financial, 401(k), vacation, sick time, and parental leave.
• Potential eligibility for discretionary annual incentive programs.
• Paid volunteer time, charitable initiatives, and environmentally sustainable and healthy workplaces.