Client and Network Queries Manager (Fintech)

Location: Warsaw, Poland; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead and support the compliance team, including allocating work, setting delivery expectations, coaching direct reports, and overseeing performance objectives.
• Manage escalations from network partners and case analysts, clarify regulatory requirements, and implement controls to mitigate identified concerns.
• Ensure client queries are resolved within defined SLAs and that deadlines and service expectations are met.
• Support monitoring and screening teams with periodic reviews of new controls and rules.
• Produce management information, identify trends, and use data to improve service issues, controls, and operational efficiency.
• Oversee compliance monitoring reviews and audits, escalate suspected financial crime incidents, and maintain procedures and tools.

Requirements

• At least 7 years of relevant experience.
• Juris Doctorate degree from an accredited law school.
• Current membership in good standing of a State Bar, with the ability to become barred or register as in-house counsel in the state where the role is located.
• Experience in financial crime compliance, risk, or a related financial services environment, preferably in payments or fintech.
• Strong analytical, risk-based decision-making, communication, organization, prioritization, and documentation skills.
• Experience managing or leading people, supporting control testing, audits, regulatory requests, remediation, or workflow improvements is valuable.

Nice to have

• Financial crime or compliance certification such as CAMS or CFE.
• Experience with procedure governance, audit responses, system enhancements, process automation, or workflow improvement initiatives.

Culture & Benefits

• Hybrid work arrangement with a minimum of three office days per week.
• Opportunity to work on compliance controls within a global payments technology business.
• Collaboration with commercial, operational, risk, compliance, and network partner stakeholders.