Head of Product, Care (AI)

Location: Hybrid in Paris, Barcelona, or London; two remote days per week, one remote work week per quarter, plus three flex days.

Company

hirify.global is a global marketplace for refurbished devices focused on making technology reliable, affordable, and more sustainable.

What you will do

• Define and communicate a multi-year product vision and strategy for the Care domain.
• Lead five Product Managers across five teams, setting priorities and developing product leadership.
• Own Care-related tooling, including the agent desktop, knowledge management, workflow tools, and operational platforms.
• Build products for customers, Care agents, sellers, and internal product teams.
• Lead the Care AI transformation by identifying, developing, and scaling AI-powered products.
• Partner with Care leadership and cross-functional stakeholders to improve satisfaction, productivity, service quality, and operational costs.

Requirements

• Proven experience defining and executing product strategies that deliver measurable business and customer outcomes.
• Significant Product Management experience, including leading teams across complex, multi-squad or multi-domain environments.
• Experience building and launching AI-powered products or features in operational or customer-facing contexts.
• Experience taking AI products from problem discovery and experimentation through production deployment, adoption, and continuous improvement.
• Experience with customer care, after-sales, customer operations, service platforms, contact centers, or similarly complex operational environments.
• Strong data-driven decision-making, stakeholder management, and people leadership skills.

Culture & Benefits

• Mission-driven work focused on reducing the environmental impact of technology.
• Hybrid work with structured remote-work flexibility.
• Employee Resource Groups, mentorship programs, accessibility policies, and cultural competency training.
• Career development in an innovative, fast-paced environment.
• Inclusive workplace supporting diverse backgrounds, experiences, and perspectives.

Hiring process

• 45-minute role presentation with an Expert Talent Acquisition partner.
• 60-minute leadership meeting with the Chief Product Officer, followed by meetings with Product Leadership and Care Leadership.
• 45-minute values interview with the Chief Customer Care Officer and another executive team member.