Technical Support Engineer - Deliverability

Location: Denver, Colorado, United States

Salary: $72,000–$112,000 USD annually base salary

Company

hirify.global provides an AI-powered customer engagement platform for enterprise brands, supporting cross-channel marketing, customer data activation, and engagement optimization.

What you will do

• Become a subject matter expert on the hirify.global platform and help build internal tools for customer-facing teams.
• Investigate high-complexity support issues and provide advanced technical support to customers when escalated.
• Query standard and nonstandard databases to troubleshoot problems, provide data insights, and support complex workflows.
• Collaborate with Engineering on API integrations and custom tooling.
• Analyze support trends and improve tooling to reduce manual work.
• Develop dashboards, automation scripts, troubleshooting utilities, and knowledge-base documentation.

Requirements

• 1–3 years of experience in technical support engineering or a similar role.
• Proficiency in scripting or programming languages.
• Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
• Familiarity with HTML, JavaScript, and CSS.
• Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
• Strong analytical and communication skills with the ability to work cross-functionally in a fast-paced environment.

Nice to have

• SQL experience with PostgreSQL or MySQL.
• Experience with Elasticsearch or similar NoSQL databases.
• Experience with email, push, or SMS platforms and providers.
• Experience with Jira or Zendesk.
• Experience with Datadog or similar APM tools.

Culture & Benefits

• Paid parental leave, flexible PTO, and a paid sabbatical.
• Medical, dental, vision, and life insurance.
• 401(k) plan, equity, and competitive compensation.
• Fertility and adoption assistance.
• Community Impact Days and monthly wellness and professional development allowances.
• Pre-tax commuter benefits and a complete laptop workstation.