Client Servicing Specialist-Funds Xfr

Location: In office in Newark, Delaware, United States

Salary: $22.27–$33.43 per hour

Company

hirify.global is a financial services institution and a subsidiary of Royal Bank of Canada, providing banking services to clients, businesses, and communities.

What you will do

• Respond to complex wire transfer inquiries from internal and external clients and bank personnel.
• Process incoming and outgoing domestic and international wire transfers in US dollars and foreign currencies without errors.
• Use multiple funds-transfer applications, including IBS Insight, SQN, Money Transfer System, and Esker.
• Resolve complaints and urgent issues, including fraudulent wire requests, while escalating cases when necessary.
• Monitor call queues, maintain service levels, and provide guidance on banking products, procedures, and fees.
• Identify suspicious requests, operational trends, and opportunities for process improvement while maintaining information security.

Requirements

• At least 2 years of client service experience.
• At least 2 years of financial transaction processing experience.
• Knowledge of banking operations, wire transfers, and funds-transfer procedures.
• Strong communication, problem-solving, decision-making, multitasking, and data-entry skills.
• Ability to remain professional and composed when handling difficult client conversations in a fast-paced call center environment.
• Knowledge of Windows desktop operating systems and banking applications.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month after starting.
• 401(k) company matching contribution.
• Tuition reimbursement, training, and internal upskilling resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning programs, including fertility and specialized health support.
• Career mobility support and colleague resource groups.