Customer Advisor (German)

Location: Hybrid role based in Athens, Greece

Company

hirify.global is hiring for a leading outsourcing and BPO company.

What you will do

• Handle incoming customer calls and assess customer needs.
• Provide accurate information about electronic devices and home appliances using the appropriate tools and systems.
• Build customer relationships through clear and interactive communication.
• Process customer accounts, maintain interaction records, and update documentation.
• Manage multiple cases while maintaining service quality and meeting individual and team targets.

Requirements

• Native or near-native written and spoken German at C1+ level.
• Excellent command of English.
• Good MS Office skills.
• Strong telephone customer service, active listening, and written and verbal communication skills.
• Customer-oriented approach with the ability to adapt to different customer personalities.
• Knowledge of electronic devices and household appliances, plus the ability to multitask, prioritize, manage time, and work against KPIs.

Culture & Benefits

• Private health and life insurance from the first day, including dental and eye care.
• Free access to the company gym.
• Signing and performance bonuses.
• Daily net meal allowance for office and hybrid employees.
• Fixed working hours available for eligible parents with children up to two years old.
• Training and ongoing development opportunities.