Trilingual Planning Specialist F/M/X

Location: Diegem, Belgium

Company

hirify.global is an independent technology consulting firm delivering business guidance and solutions across Information System & Digital, Telecom, Life Sciences, and Engineering.

What you will do

• Plan and allocate resources for preventive maintenance, dispatch repairs, mandatory modifications, meetings, training, holidays, sick leave, and on-call duties.
• Rotate between dispatch management and service activity planning to ensure operational continuity.
• Manage the LocalSupport mailbox and coordinate interventions with field resources, including FSE, IT, and FAS teams.
• Use the Knowledge Matrix to assign qualified field service engineers based on availability, urgency, SLA response time, and intervention type.
• Create and maintain CRM Cases, Work Orders, contact records, and troubleshooting information in coordination with the RCSC.
• Coordinate proactively with customers and internal teams to confirm interventions and maintain high customer satisfaction.

Requirements

• Fluent French, Dutch, and English, both spoken and written; all three languages are mandatory.
• Strong customer-facing attitude with empathy and professionalism.
• Problem-solving and prioritization skills, including decision-making under time constraints.
• Negotiation, influencing, organization, and multitasking skills.
• Comfortable working with Windows and Google Suite.
• Strong communication skills and ability to work collaboratively.

Nice to have

• Knowledge of SAP.

Culture & Benefits

• Permanent position with long-term projects averaging more than 18 months.
• Structured management support, regular project check-ins, and monthly HR communication.
• Career progression supported by functional and geographic mobility across more than 60 countries.
• Access to training modules and fully funded Microsoft certifications.
• Benefits include health insurance, remote work options, meal vouchers, a time savings account, and a referral bonus.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, depending on the required seniority.
• Potential case study, role play, technical assessment, or problem-solving exercise.