Process Development & Training Lead (Mortgage)

Location: In office in Los Angeles or Jacksonville, United States

Salary: $111,408–$189,738 per year, plus eligibility for bonus and/or commissions.

Company

hirify.global is a financial services institution and a subsidiary of Royal Bank of Canada, serving clients, colleagues, and communities since 1954.

What you will do

• Develop, update, refine, and maintain mortgage policies, procedures, user guides, process flows, and related documentation.
• Assess regulatory, operational, and system changes and determine their impact on existing policies and procedures.
• Translate complex mortgage, regulatory, and operational requirements into concise, user-friendly documentation.
• Create training guides, job aids, and reference materials to support process implementation and knowledge transfer.
• Collaborate with operations, compliance, risk, IT, training teams, department managers, and subject matter experts.
• Provide subject matter expertise for audits, regulatory reviews, and internal quality assurance activities.

Requirements

• Bachelor’s degree or equivalent.
• At least 5 years of experience in technical writing, policy writing, or procedure development within the mortgage industry.
• Strong knowledge of mortgage loan origination, servicing, compliance, and regulatory requirements.
• Experience creating training materials and supporting process change initiatives.
• Ability to analyze complex information and produce clear, structured documentation.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Visio, and with document management systems.

Nice to have

• Experience in compliance, risk, or operational process improvement within a mortgage or financial services company.
• Familiarity with learning management systems or other training development tools.
• Experience with policy and procedure management systems such as PolicyTech.

Culture & Benefits

• Medical, dental, and vision coverage available from the first day of the month following the start date.
• Company-matched 401(k) contributions.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning support programs, including fertility and condition-specific benefits.
• Career mobility support and colleague resource groups.