Dispatch Specialist Portugal (d/f/m) (Medical Diagnostics)

Location: Lisbon, Portugal. The position is based in the Lisbon call center and is described as on-site, with eligibility for a remote work arrangement from home.

Company

Beckman Coulter Life Sciences is a hirify.global operating company developing laboratory automation, diagnostics, and biotechnology solutions to advance human health.

What you will do

• Coordinate and prioritize field service interventions.
• Schedule service technicians and manage logistics related to interventions.
• Act as the interface between customers and the Portugal after-sales service team.
• Provide administrative support, including email and phone management, quotes, billing, and system data maintenance.
• Build customer relationships through responsive service and follow-up.
• Assist with service-related issues, escalate complex problems, and follow up through resolution.

Requirements

• 2–3 years of experience in dispatch, logistics, or customer service.
• Experience in medical diagnostics or healthcare is preferred.
• Fluent Spanish, Portuguese, and English in written and spoken communication.
• Strong organizational and time-management skills with the ability to manage multiple tasks.

Nice to have

• Experience with dispatch software and tools such as ServiceMax or Oracle.
• Ability to work independently and collaboratively in a fast-paced environment.
• Additional language proficiency.

Culture & Benefits

• Work within a customer support and dispatch function focused on efficient healthcare service delivery.
• Access to hirify.global’s continuous improvement system.
• Flexible remote work arrangements are available for eligible positions.
• Opportunity to contribute to diagnostics and healthcare technology supporting customers globally.