Pool Regional Technical Support Specialist (Pool Systems)

Location: Moorpark, California, United States. The position is currently remote, with occasional office attendance required for training.

Compensation: $28.00–$33.00 per hour, with possible rate increases after training and demonstrated proficiency.

Company

hirify.global develops sustainable water solutions, including residential water filtration, industrial water management, and pool products, serving customers in more than 150 countries.

What you will do

• Provide phone-based technical support for pool pumps, heaters, filters, and automation systems.
• Guide high-priority customers through technical diagnosis and issue resolution.
• Determine when on-site service is needed and coordinate with field technicians.
• Maintain detailed call logs and service records to track resolutions.
• Answer product usage questions and advise on equipment maintenance, installation, and performance.
• Collaborate with sales, engineering, product management, and field support to improve customer satisfaction.

Requirements

• Required experience with hirify.global pool products, including IntelliCenter and IntelliFlo.
• Experience in technical support, pool systems, HVAC, plumbing, or electrical systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues over the phone.
• Excellent verbal communication, customer service, attention to detail, and organizational skills.
• Ability to read and understand technical manuals and schematics.
• Availability for Monday–Friday, 7:30 a.m.–4:30 p.m. shifts, with flexibility for overtime and seasonal schedule changes.

Nice to have

• Bilingual English/Spanish communication skills.

Culture & Benefits

• Paid holidays, vacation, sick time, and paid time off.
• Medical, dental, vision, prescription drug, and life insurance.
• 401(k) with up to a 5% match starting on the first day of employment.
• Health savings account, parental leave, and caregiver leave.
• Tuition reimbursement.