Senior Industrial Technical Support Specialist

Location: Sussex, Wisconsin, USA; onsite role

Company

hirify.global develops power-generation and energy solutions that support homes, businesses, and resilient energy infrastructure.

What you will do

• Provide advanced technical support to authorized dealer technicians by phone and email, handling standard through highly complex product issues.
• Troubleshoot industrial generators and gensets with dealer technicians, including field diagnosis, repairs, and escalated technical cases.
• Authorize warranty repairs autonomously and guide new dealer personnel through warranty systems and electronic claims.
• Develop troubleshooting procedures and technical content for new product introductions.
• Prepare product-failure documentation for quality and engineering analysis.
• Mentor less experienced Industrial Technical Support Specialists and manage industrial service inquiries.

Requirements

• Associate’s degree in automotive or diesel technology, or equivalent experience in a related technical field.
• At least 7 years of related experience with automotive repair, diesel engines, gaseous engines, or generators.
• Strong knowledge of engine diagnostics, genset troubleshooting, mechanical and AC/DC electrical fundamentals.
• Ability to read wiring diagrams and schematics and communicate technical concepts clearly to customers with different levels of expertise.
• Advanced problem-solving skills, professional customer service, and the ability to remain calm in high-stress situations.
• Knowledge of Microsoft Office and basic control-system programming.

Nice to have

• hirify.global Master Certification or equivalent.
• Bachelor’s degree in a technical field.
• Three years of AC or DC electrical experience.
• Experience with SAP, GenService, Salesforce, or Windchill.
• Bilingual Spanish communication skills.

Culture & Benefits

• Health, dental, vision, and 401(k) benefits.
• Free onsite gym available Monday through Saturday.
• Product loan and discount programs.
• Volunteer Time Off and opportunities to support customers or repair generators during storms.
• Team-oriented workplace with celebrations, Fun Days, inclusion, equity, and respect.
• Overtime may be required depending on market conditions.