Operations Manager II - Treasury Management Client Onboarding Quality Assurance

Location: In office at 350 S Grand Ave, Los Angeles, California, US 90071

Starting base salary: $87,027–$138,965 per year, plus eligibility for bonus and/or commissions.

Company

hirify.global is a banking institution founded in 1954 and a subsidiary of Royal Bank of Canada.

What you will do

• Lead quality assurance governance across Treasury Management client onboarding, Implementations, Operations, and QC teams.
• Define quality standards, metrics, performance targets, audit programs, and corrective action plans.
• Manage escalations, root cause analysis, preventive measures, quality documentation, and audit trails.
• Design training programs, competency assessments, certification requirements, coaching sessions, and knowledge resources.
• Analyze workflows, lead process redesign, maintain SOPs, and implement change management protocols.
• Monitor KPIs, SLAs, workload distribution, capacity planning, vendor performance, and monthly quality reporting for leadership.

Requirements

• At least 5 years of banking operations experience in a financial institution.
• At least 5 years of operations management experience.
• At least 3 years of quality assurance or quality control management experience.
• Experience leading cross-functional teams and working with Treasury Management operations and client onboarding processes.
• Knowledge of BSA, AML, OFAC, the USA PATRIOT Act, and applicable banking regulations.
• Advanced analytical, communication, presentation, stakeholder management, decision-making, and training-development skills.

Nice to have

• Proficiency in Six Sigma, Lean, or ISO 9001 quality methodologies.
• Experience implementing quality management systems in financial services.
• PMP or equivalent project management certification.
• Working knowledge of Treasury Management products, quality reporting tools, dashboards, and financial budget processes.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• Company-matched 401(k) contributions.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health, family planning, fertility, and specialized wellness support programs.
• Career mobility support and colleague resource groups.