Relationship Associate - PBB (Banking)

Location: In office at 9229 Sunset Boulevard, West Hollywood, California, US 90069

Salary: $16.66–$25.02 per hour

Company

hirify.global is a financial services company founded in 1954 and a subsidiary of Royal Bank of Canada, providing banking products and services to clients and businesses.

What you will do

• Provide daily client service, handle inquiries, resolve issues, and support client retention.
• Process branch transactions, cashiering requests, cash handling, and other daily operational activities.
• Open and maintain client accounts, complete service requests, and support risk management procedures.
• Identify cross-selling and referral opportunities and recommend appropriate banking products and services.
• Partner with sales colleagues, the City Loan Center, and other bank divisions to maintain and grow client relationships.
• Follow bank policies, credit and operational procedures, and regulatory requirements including KYC and the Bank Secrecy Act.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of cash handling experience.
• At least 1 year of basic computer experience with Microsoft Word, Excel, and Outlook.
• General knowledge of bank operations, products, policies, procedures, and regulatory compliance.
• Good interpersonal, verbal, written communication, organization, prioritization, and problem-solving skills.

Culture & Benefits

• Medical, dental, and vision coverage available from the first day of the month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal training and upskilling resources.
• Vacation, sick, and volunteer time.
• Health and family planning benefits, including fertility and specialized support programs.
• Career mobility support and colleague resource groups.