Senior Client Success Manager (Contact Centre)

Location: Adelaide, VIC, Australia; hybrid schedule with three days in the office and two days from wherever works best

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to more than 11 million customers.

What you will do

• Act as a strategic partner and trusted advisor to State government clients.
• Build and maintain enduring client relationships by understanding business goals and strategic priorities.
• Facilitate client Success Plans with Account Teams and drive measurable business benefits.
• Coordinate regular face-to-face client communication, feedback, and service performance updates.
• Manage timely contract renewals, targeting 100% annual revenue retention.
• Support the implementation and optimization of client solutions.

Requirements

• Proven experience in client relationship management and service delivery.
• Strong experience with Contact Centre technologies, including Workforce Management, Call Recording, Agent Call Routing, and related applications.
• Strong business judgment and strategic insight.
• Excellent communication and influencing skills.
• Ability to implement and drive optimization initiatives.

Culture & Benefits

• Competitive remuneration plus a $80 monthly credit and 25% discount on hirify.global products.
• Exclusive shopping discounts with retail partners.
• Flexible hybrid working arrangement.
• Additional Connected leave days and up to 16 weeks of paid, carer-neutral parental leave.
• Colleague-led diversity networks and initiatives.
• Free 24/7 counselling and wellbeing support.