Solutions Specialist I (Automotive)

TL;DR

Solutions Specialist I (Automotive): Delivering exceptional customer support and implementation for inventory management software with an accent on client onboarding, system configuration, and technical troubleshooting. Focus on managing the full setup lifecycle, ensuring high-quality delivery, and building strong client relationships to drive platform adoption.

Location: Remote (USA)

Salary: $65,000 - $80,000 USD

Company

A leading provider of data, analytics, and software solutions for the automotive industry.

What you will do

• Provide high-quality technical support and customer service via phone and email.
• Manage the end-to-end client onboarding process, from initial setup to training and adoption.
• Troubleshoot and resolve platform-related issues, escalating complex cases to internal teams or partners.
• Maintain accurate records of customer interactions and project status in the CRM.
• Coordinate with clients to gather necessary information for setup workbooks.
• Ensure all implementations meet quality standards through rigorous checklist completion.

Requirements

• Must be based in the USA
• 0-2+ years of experience in B2B customer success, professional services, or technical support.
• Strong analytical, problem-solving, and presentation skills.
• Proficiency with technology and a willingness to learn new systems.
• Empathetic and positive attitude with a focus on customer goals.

Culture & Benefits

• Collaborative and data-driven work environment.
• Commitment to diversity and inclusion.
• Opportunities to work with a global corporation in the automotive tech space.
• Focus on professional growth and building deep industry expertise.