Solutions Specialist I (Automotive)

Location: Remote USA

Salary: $49,000–$57,000 USD per year

Company

hirify.global provides software solutions for the automotive industry, combining proprietary data, analytics, industry expertise, and workflows that connect insight to action.

What you will do

• Provide customer service and technical support by phone and email.
• Troubleshoot and resolve issues related to the Inventory platform.
• Onboard and implement new clients, including setup, configuration, training, and adoption.
• Manage orders and setup workflows from initial configuration through completion.
• Collaborate with internal teams and third-party partners to escalate complex issues.
• Document customer interactions, maintain CRM records, and complete quality checklists.

Requirements

• Must be based in the USA for remote work.
• 0–2+ years of experience in B2B customer success, professional services, technical support, or account management, or equivalent education.
• Empathetic, positive, and customer-focused approach.
• Strong communication, problem-solving, analytical, public speaking, and presentation skills.
• Proficiency with technology and willingness to learn new systems and tools.

Culture & Benefits

• Collaborative environment focused on customer success.
• Values include innovation, data-driven work, simplicity, execution, and trust.
• Commitment to a diverse workforce and accessibility during recruitment.