Manager, Front Office

Location: Hard Rock Hotel New York, United States; onsite overnight role

Salary: $100,000–$146,300 annually

Company

hirify.global Support Services operates the Hard Rock hospitality brand and its hotel guest-service operations.

What you will do

• Lead and supervise overnight front desk operations, maintaining service, presentation, security, and brand standards.
• Coach overnight team members and serve as Manager on Duty during overnight hours.
• Resolve escalated guest concerns, manage service recovery, and coordinate VIP arrivals and special requests.
• Oversee nightly audits, room revenue, folios, daily reporting, cash handling, and transaction accuracy.
• Coordinate with Security and department heads on incidents, operational issues, guest concerns, and morning handovers.
• Monitor staffing, productivity, quality scores, guest feedback, compliance, and safety procedures.

Requirements

• 4+ years of experience in hospitality Room Division management; luxury hotel experience is preferred.
• Degree or diploma in Hospitality Management, or equivalent education and experience.
• Experience in a NYC union environment or similar setting, including proficiency with the current NYC CBA/IWA.
• Fluent English with strong written, verbal, communication, listening, presentation, and quantitative reasoning skills.
• Strong command of Microsoft Office and hotel platforms such as MICROS Opera, Sabre/SYNXIS, Delphi, and SUN.
• Ability to work onsite during evenings, weekends, holidays, and overnight shifts, with the physical ability to stand and walk for extended periods.

Nice to have

• Additional language proficiency.
• Deep understanding of lifestyle hotels.
• Passion for music and knowledge of music trends.
• Experience creating local events and promotions or generating incremental revenue.

Culture & Benefits

• Comprehensive benefits package supporting health, family well-being, financial planning, and work-life balance.
• Benefits vary based on employment status.
• Focus on luxury-level guest experiences, service quality, loyalty, and brand standards.
• Positive, professional, ethical work environment with employee recognition and development of operational improvements.