Customer Support Representative

Location: Tokyo, Japan

Company

hirify.global operates in electronics distribution and technology-related business services.

What you will do

• Serve as the primary customer service contact for Japanese customers.
• Handle enquiries, orders, quotations, deliveries, product availability, and general service requests in Japanese and English.
• Partner with the Japan Sales team to support customer requirements and business growth.
• Coordinate with Sales, Operations, Logistics, Purchasing, and Product teams to resolve customer issues.
• Maintain accurate customer and order management records and follow up on open requests through resolution.
• Identify recurring issues, recommend process improvements, and support customer retention.

Requirements

• Fluent written and verbal Japanese communication skills are mandatory.
• Strong written and verbal English communication skills.
• Experience in Customer Service, Customer Support, Sales Support, or a similar role.
• Strong communication, coordination, problem-solving, ownership, and follow-through skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of Microsoft Office and customer or order management systems.

Nice to have

• Experience supporting customers in the Japanese market.
• B2B Customer Service or Sales Support experience.
• Experience in electronics, distribution, technology, or a similar industry.
• Experience working with international or regional teams.

Culture & Benefits

• Full-time employment.
• Customer-focused work centered on speed, ownership, accuracy, and relationship building.
• Performance measured through customer satisfaction, response and resolution times, order accuracy, service levels, and customer retention.
• Collaboration with the Japan Sales team and regional APAC Customer Service operations.