On-site Enterprise Program Coordinator

Location: Japan; onsite role integrated into the customer's day-to-day operations

Company

hirify.global delivers enterprise solutions and technical services to customers.

What you will do

• Act as the primary day-to-day operational contact for customer program needs.
• Coordinate scheduled and reactive services with internal and external partners.
• Route customer inquiries to the appropriate parties and ensure timely resolution.
• Work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
• Provide customized onsite support as part of the customer's operational team.

Requirements

• Undergraduate degree; a scientific or technical field is preferred.
• 1–2 years of experience in a similar environment for advanced job levels.
• Strong spoken and written English, plus business-level proficiency in the local language where required.
• Strong customer service, planning, organizational, interpersonal, and communication skills.
• Experience managing technical services, complex schedules, issue resolution, and large volumes of detailed information.
• Proficiency with basic Microsoft Office tools.

Nice to have

• Knowledge of GxP and compliant environments.
• Experience processing technical service quotations, purchase orders, and invoices.
• Laboratory experience.
• Experience with SAP or an equivalent system.

Culture & Benefits

• Full-time weekly schedule with day shifts.
• Occasional travel required.
• No end date specified for the position.
• Pay is determined by role, level, work location, skills, experience, and education or training.