Technical Support Representative III

Location: Reno, NV, USA; onsite troubleshooting and repair may be required.

Company

hirify.global develops power solutions that support homes, businesses, and resilient energy systems.

What you will do

• Provide technical support to authorized dealer technicians by phone, email, and in person.
• Troubleshoot, diagnose, and resolve routine to complex product issues, including field repairs.
• Document customer issues, unknown problems, product failures, and call details.
• Prepare product-failure documentation, analyze failure trends, and recommend product or documentation changes.
• Authorize warranty repairs, send parts, and make warranty-concession decisions.
• Train new dealer technicians, mentor less experienced representatives, and handle escalated calls.

Requirements

• Associate degree or equivalent experience in a relevant technical field.
• At least 3 years of related technical experience.
• Strong understanding of mechanical and electrical AC/DC theory.
• Deep knowledge of inverter and solar-plus-battery operation.
• Advanced troubleshooting, creative problem-solving, system-integration, and device-programming skills.
• Professional technical communication, customer-service, active-listening, independent decision-making, and leadership abilities.

Culture & Benefits

• Full-time employment in an office environment.
• Regular computer-based work involving periods of sitting, close vision, and focus adjustment.
• Physical duties include standing, walking, handling controls, and occasionally lifting up to 25 pounds.
• Equal-opportunity employment is provided to qualified applicants.