Employee Service Center Coordinator (HR Operations)

Location: Onsite in Pittsburgh, Pennsylvania, United States. Primary office: 626 Washington Place, Pittsburgh, PA 15219.

Company

hirify.global is a financial services corporation with an HR Operations business unit supporting employees and leaders.

What you will do

• Serve as the primary contact for employee and manager HR inquiries through phone, email, ticketing systems, and other service channels.
• Provide guidance on HR policies, benefits, payroll, employment processes, training, wellness programs, and open enrollment.
• Process HR transactions, employee data updates, employment verifications, unemployment compensation claims, and onboarding support.
• Assist with Workday navigation, self-service tools, learning resources, and system access issues.
• Manage service cases, document interactions, track requests, escalate complex matters, and ensure timely resolution.
• Analyze service trends and knowledge gaps, contribute to process improvements, and compile monthly and quarterly KPI dashboards.

Requirements

• High school diploma or GED.
• No prior job-related experience required.
• Excellent written and verbal communication, customer service, organizational, analytical, and interpersonal skills.
• Detail-oriented ability to multitask in a fast-paced environment while maintaining confidentiality, data integrity, and compliance.
• Intermediate Microsoft Word and Excel skills; basic Microsoft PowerPoint skills.
• Legally authorized to work in the United States; employment-based visa sponsorship is not available.

Culture & Benefits

• Employee-focused HR service environment supporting employees, managers, and HR stakeholders.
• Work includes confidential and sensitive employee matters handled with professionalism and discretion.
• Focus on regulatory compliance, risk management, service standardization, and continuous improvement.
• Full-time office-based position in Pittsburgh.