Customer Service Representative - Customs Brokerage (Customs Brokerage)

Location: Onsite in Guadalajara, Jalisco, Mexico

Company

hirify.global provides global supply chain management and customs brokerage services through a worldwide network of logistics professionals and unified operating systems.

What you will do

• Manage smooth and timely customs processing for import and export shipments.
• Enter and transpose customs declaration data accurately into the operating system.
• Verify customs documents and assist with submitting declarations to customs authorities.
• Track customs files, attend inspections, present requested documents, and resolve clearance issues.
• Prepare accurate and timely client billing and provision service provider charges.
• Communicate with customers, customs authorities, government agencies, service providers, and internal offices while escalating issues when necessary.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Good knowledge of customs brokerage processes, customs legislation, classification, valuation, and origin.
• Understanding of ocean, transcon, and air documentation, as well as air, road, and ocean transportation.
• Knowledge of Incoterms and strong organizational, interpersonal, listening, and communication skills.
• Good computer skills in Excel, Word, and PowerPoint.
• Fluent English required.

Nice to have

• Hazardous Materials certification.

Culture & Benefits

• Professional, leadership-oriented, and customer-service-focused work environment.
• At least 52 hours of relevant company training and ongoing professional development.
• Life insurance and major medical expense insurance.
• Employee Stock Purchase Plan.
• Benefits above the statutory minimum and a personnel training and development program.