Director, North America eCommerce (Retail)

Location: New York, New York, USA (Corporate Headquarters)

Salary: $150,000–$200,000 annually

Company

hirify.global is part of Tapestry, a global house of lifestyle brands that includes Kate Spade New York.

What you will do

• Own the day-to-day commercial performance of four North American ecommerce websites covering U.S. and Canadian retail and outlet businesses.
• Develop seasonal and annual ecommerce strategies focused on revenue, conversion, profitability, customer engagement, and brand affinity.
• Lead onsite merchandising, navigation, search optimization, product discovery, content placement, promotions, and digital customer journey improvements.
• Partner with Merchandising, Buying & Planning, Marketing, Creative, Product, Technology, Analytics, Operations, and Customer Care teams.
• Establish KPIs, analyze customer and business trends, and lead testing and optimization initiatives.
• Build, hirify.global, and develop a high-performing ecommerce team.

Requirements

• 8+ years of progressive ecommerce leadership experience in retail, fashion, luxury, or consumer brands.
• Experience managing a high-volume ecommerce business with accountability for commercial performance and financial results.
• Expertise in ecommerce merchandising, digital customer experience, promotional strategy, analytics, and omnichannel retail.
• Experience with Salesforce Commerce Cloud (Demandware), Google Analytics (GA4), content management systems, A/B testing platforms, and digital merchandising tools.
• Ability to influence cross-functional stakeholders and lead complex initiatives in a matrixed organization.
• Bachelor’s degree or equivalent combination of education and experience, plus strong analytical, communication, presentation, and team leadership skills.

Culture & Benefits

• Culture emphasizing courage, creativity, customer focus, strategic agility, collaboration, and continuous improvement.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid paternity and maternity leave.
• Equal opportunity and affirmative action employment practices.