Sales Operations Manager (Defense)

Location: West Palm Beach, Florida, United States. The role involves regular movement through large indoor and outdoor facilities, demonstrations, exercises, and occasional off-hours or weekend work.

Company

A publicly traded defense contractor developing autonomous maritime systems for government, defense, international, and commercial customers.

What you will do

• Build and continuously improve the sales process from lead generation through customer engagement, proposals, contracting, delivery, and revenue recognition.
• Own pipeline integrity, forecasting, KPI reporting, dashboards, and visibility into bookings, backlog, deliveries, and revenue.
• Administer the CRM and sales technology environment, ensuring data quality, adoption, automated workflows, and executive reporting.
• Coordinate with Contracts, government contracting, Finance, Production, Marketing, and operational teams on proposals, procurements, contract milestones, and delivery.
• Establish sales and marketing processes for trade shows, military exercises, demonstrations, and customer engagements.
• Use AI to automate administrative work, improve customer research, proposal preparation, meeting follow-up, pipeline analysis, and knowledge management.

Requirements

• Significant experience in Sales Operations, Commercial Operations, or Revenue Operations.
• Experience supporting complex, high-value sales organizations and developing forecasts, dashboards, and performance reports.
• Strong CRM administration, governance, pipeline management, lead management, and sales-process development skills.
• Ability to coordinate multiple high-priority opportunities and deadlines across Sales, Marketing, Finance, Production, and operational teams.
• Strong analytical, organizational, written, and verbal communication skills with a high degree of accountability.
• For work subject to ITAR/EAR restrictions, proof of U.S. citizenship or permanent residence is required; sponsorship is not available.

Nice to have

• Marine, defense, aerospace, or advanced-manufacturing experience.
• Government contracting or government customer experience, including RFIs, RFPs, IDIQs, task orders, and federal procurement.
• Salesforce administration and governance experience.
• Experience with high-value capital-equipment sales or geographically distributed sales organizations.

Culture & Benefits

• Hands-on role supporting a rapidly growing and evolving organization.
• Close collaboration with Sales leadership, executive management, Marketing, Contracts, Finance, Production, and operational teams.
• Base pay plus a generous annual equity package and potential bonuses.
• Post-offer background check required; qualified candidates with criminal history are considered in accordance with applicable law.
• Equal employment opportunity workplace participating in E-Verify.